Return and Refund Policy

Thank you for shopping at Storky, your go-to store for children’s clothing. We want to ensure your complete satisfaction with every purchase made on our website. If, for any reason, you are not entirely satisfied with your order, we are here to help.

Returns

You have the right to return any item purchased from Storky within 30 days from the date of delivery. To be eligible for a return, please ensure that:

1. The item is unused and in the same condition as when you received it.
2. The item is in its original packaging.
3. You have the proof of purchase (order number or receipt).

To initiate a return, please contact our customer support team through one of the following methods:

Email: info@ukstorky.com

Once your return request is received and approved, we will provide you with detailed instructions on how to proceed further. Please note that customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

Refunds

Upon receiving your returned item, we will thoroughly inspect it to ensure compliance with our return policy. Once approved, we will initiate the refund process. Depending on your original payment method, the refund will be issued to the same account used during the purchase. Please allow a few business days for the refund to reflect in your account.

Exchanges

Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will gladly assist you in resolving the issue and provide a replacement or refund, depending on your preference.

Contact Us

If you have any further questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our customer support team. We are here to assist you in every possible way.

Email: info@ukstorky.com

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